Policy - Frequently Asked Questions

What is DOZtrading and How can we work together?

DOZtrading.com is an American Company registered and operated in USA, Its fully regulated by USA Law. DOZtrading as stated in its name and logo, It is a trading company which helps its customers to source or Import and Export products, from one country to another. If you are a business which is interested in DOZtrading's products and services, you must register an online account.

Which Countries DOZtrading has offices at?

DOZtrading has office and warehouse in USA and China, But only offices in Canada, Germany & Turkey. 

Ordering

What is MOQ(Minimum Order Quantity) or MOA(Minimum Order Amount)? 

MOQ is minimum quantity that can be ordered on our website. MOQ is mostly requested for custom logo products. Every product description will mention how many pieces you have to order of each custom logo product. MOA is around $200 and that means total order must be $200 or more on the website. Orders under minimum amount gets charged $25 fee automatically or manually. 

Can I Mix My Order Between Categories or Concepts?

No, You can't!  Please keep your order in the same category or same concept! Click to see our concepts.  Because every concept gets produced and arranged by different factories, for instance ordering custom logo products with sunglasses that will cause delays or even cancelations on your order. 

How can I order products? How I know which warehouse is fulfilling my order?

All products online and ready to be ordered. DOZtrading have warehouses in USA, CHINA, EU. Before placing an order you are welcome to ask our wholesale team about which warehouse will fulfill if you place an order. Also during the checkout if you see option of Air Shipping or Sea Shipping that means it will be fulfilled overseas. But if you see Ground Shipping that means it will be fulfilled in your own country.

Payment

How do I make my payment for an order? Is Purchase Order (PO) acceptable?

  • DOZtrading.com accepts all major cards online or offline. 
  • All bank deposits gets 1% discount on entire order!
  • Purchase order is acceptable. please request a W-9 from us and provide your information with product details. We will send you an invoice.

Shipping

How does the shipping work?

There are several ways of shipping methods DOZtrading is using, most common ones called ground shipping and air shipping but there are also sea or railroad shipping too. Mostly our system will advise you what options we have for your order during check out based on your quantity. But still you are welcome to ask or advice us about your order shipping. 

Can I use my shipping account?

Our shipping accounts have good discounted rates, but you are welcome to use your shipping account if you like to. Just need to inform us about it during placing order and also provide us your shipping account information.

Customs

Do I consider as importer when I order products from one of DOZtrading's overseas warehouses? What should I have to know?

Yes ordering products from one of our overseas warehouses makes you an importer. Your business might not need a license to import in most cases but you are still responsible with all process of importing products from one country to another. You must be aware shipping between two countries is more complex. How much shipping programs look certain still sometimes delays might happen. Also Customs same way, sometimes suddenly rules and policies can change which can cause delays. As Doztrading we clearly don't have control over shipping companies or customs delays. 

Policy

What Happens if my order is damaged during the shipping?

We use heavy duty boxes that is going to product the products but sometimes some of shipping companies are not as gentle as we are, when they move products around. DOZtrading is not responsible for such damages because our business is doing products not shipping. We suggest you get an insurance for your product or Directly solve the issue with your shipping company.

What Happens if my package or items are missing?

This is a rare and an unfortunate case, we will surely need some calm and patience during this process, because we are here on your side as your agent not against you, We will do our best to find an answer. Soonest such thing happened, you must report the missing in detail with description and pictures of proof to our offices. We will investigate it for you and locate it where it is at first, If we were not able to locate then we will have two options

  • If products shipped complete and something happened during the customs or shipping then it means Because; there is no power over customs or shipping companies, We clearly can't be accountable! The loss must be covered by your insurance or shipping company's insurance.
  • But if something happened during fulfillment and we verified that by checking weights and documents then we will gladly either refund you or resend you the missing items or packages. 
How to exchange or get refunded?
If your order in some case not fulfillable and canceled, we will refund your funds back to your card. Custom products are not refundable! Anything else can be returned to our offices. All of the items have to be returned for full refund.  Customer is responsible for sending back shipping fees! You must be aware of that, even we refund the money in our end still it takes 1-3 business days to appear on your bank account.